FAQ

How do I place my order?
Once you click Place Order from the home page, or go to the Package Selection page, you will be prompted to make selections based on your location and program. After the selections have been made, you will be redirected to the login page where you will either create a new account if this will be your first order, or login to an existing account if one has already been created. Following account setup, you will go through an intuitive step-by-step process to complete your order and access your account. If you have any questions along the way, please contact us at 888-723-4263 or email userexperience@disahealthcare.com.

Where can I view my Order Confirmation?
A copy of your Order Confirmation was sent to the email address you provided when you placed your order. You can also retrieve a copy of your Order Confirmation by logging into your account and clicking on the Document Center tab located at the side of the screen. Once in the Document Center, click on the Background Check folder located on the left side panel, then click on the document titled "Order Confirmation."

When should I expect my Background Check results to be complete?
Results are normally returned within 3- 5 business days. Please note that turnaround time will vary based on the specific items in your order. If it has been more than 5 business days and you are approaching your school deadline, please email us at userexperience@disahealthcare.com.